Legal

Terms & Conditions

These terms govern your use of the East Anglia Insider website (“the Site”), operated by East Anglia Insider (“we”, “us”, “our”). By accessing or using the Site you agree to be bound by these terms. If you do not agree, please do not use the Site.

1. About the Site

East Anglia Insider is a directory and editorial platform featuring local businesses, events, and places across Suffolk and Norfolk. We provide listings, editorial content, and tools for business owners to manage their presence.

2. User accounts

To claim a listing, save favourites, or access business-owner features you must create an account. You are responsible for keeping your login credentials secure and for all activity under your account. You must provide accurate information when registering. We reserve the right to suspend or remove accounts that violate these terms.

3. Business listings & claims

Businesses may be listed on the Site based on publicly available information or user submissions. Business owners can claim their listing to manage details, upload images, and add events. We reserve the right to review, approve, or reject any claim or listing at our discretion.

4. Subscriptions & payments

Some features are available through paid subscription tiers. Payments are processed securely via Stripe. Subscription terms, pricing, and what is included in each tier are displayed at the point of purchase. Subscriptions renew automatically unless cancelled before the renewal date. Refunds are handled on a case-by-case basis — contact us at hello@eastangliainsider.co.uk if you have a concern.

5. User-submitted content

By submitting content (business details, images, descriptions, events) you grant us a non-exclusive, royalty-free licence to display that content on the Site. You must have the right to share any content you submit. We may edit or remove content that is inaccurate, offensive, or in breach of these terms.

6. Acceptable use

You must not:

• Use the Site for any unlawful purpose.
• Submit false, misleading, or offensive content.
• Attempt to access another user’s account.
• Scrape, crawl, or harvest data from the Site without permission.
• Interfere with the operation or security of the Site.

7. Intellectual property

All content, design, and branding on the Site (excluding user-submitted content) is owned by East Anglia Insider or used under licence. You may not reproduce, distribute, or create derivative works from our content without written permission.

8. Disclaimer & limitation of liability

The Site is provided “as is”. We make reasonable efforts to keep information accurate and up to date but do not guarantee the completeness, reliability, or accuracy of any content. We are not liable for any loss or damage arising from your use of the Site, reliance on its content, or any transaction you enter into with a listed business.

9. Third-party links

The Site may contain links to external websites. We are not responsible for the content or practices of those sites. Some links may be affiliate links — see our affiliate disclosure for details.

10. Changes to these terms

We may update these terms from time to time. Changes take effect when published on this page. Continued use of the Site after changes are posted constitutes acceptance of the updated terms.

11. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

If you have questions about these terms, contact us at hello@eastangliainsider.co.uk.

Privacy Policy

This policy explains what personal data we collect, why we collect it, and your rights. East Anglia Insider is the data controller for the purposes of UK GDPR and the Data Protection Act 2018.

1. What data we collect

We may collect the following when you use the Site:

• Account information — name, email address, and password (hashed) when you create an account.
• Business information — business name, address, phone number, website, descriptions, images, and event details submitted by business owners.
• Payment information — processed by Stripe. We do not store card details; Stripe handles this under their own privacy policy.
• Enquiry details — name, email, phone number, and message when you submit a quote request.
• Email address — if you sign up for the newsletter.

2. How we use your data

• To provide and maintain your account and the services you use.
• To display business listings and connect users with local businesses.
• To process payments via Stripe.
• To send transactional emails (e.g. account verification, quote notifications).
• To improve the Site and our services.

3. Third-party services

We share data with the following third-party services, only as necessary to provide the Site:

• Supabase — database hosting and user authentication. Your account data and listing information is stored with Supabase.
• Stripe — payment processing. When you subscribe, your email and payment details are handled by Stripe.
• Resend — transactional email delivery. Your email address is shared with Resend to send account and notification emails.
• Google Maps — map display. Your browser loads Google Maps to show listing locations; Google’s own privacy policy applies.

We do not sell your data to any third party.

4. Data retention

We keep your data for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it by law.

5. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate data.
• Request erasure of your data (“right to be forgotten”).
• Object to or restrict processing of your data.
• Data portability — receive your data in a structured format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email hello@eastangliainsider.co.uk. We will respond within 30 days.

6. Security

We take reasonable measures to protect your data, including encrypted connections (HTTPS), hashed passwords, and row-level security on our database. However, no method of electronic transmission or storage is 100% secure.

7. Children

The Site is not intended for children under 16. We do not knowingly collect data from anyone under 16. If you believe we have, please contact us and we will delete it promptly.

8. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Cookie Policy

This section explains what cookies we use and why. The short version: we only use cookies that are strictly necessary for the Site to work. We do not use any analytics, advertising, or tracking cookies.

What are cookies?

Cookies are small text files stored on your device by your browser. They help websites remember information about your visit.

Cookies we use

Third-party cookies

When Google Maps is displayed on a listing page, Google may set its own cookies. These are governed by Google’s Privacy Policy.

When you make a payment, you are redirected to Stripe’s checkout page, where Stripe may set its own cookies. See Stripe’s Privacy Policy.

Do we need a cookie banner?

No. All cookies used on this Site are strictly necessary for it to function. Under UK GDPR and the Privacy and Electronic Communications Regulations (PECR), consent is not required for essential cookies.

Managing cookies

You can delete or block cookies through your browser settings. Disabling our essential cookies will prevent you from signing in or using account features.

Contact

Questions about cookies or privacy? Email hello@eastangliainsider.co.uk.